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How can we help you? Search our FAQs or contact our support team via chat here or email us hello@freshnlean.com

What is your food philosophy?

At Fresh N Lean, our philosophy is all about making healthy eating accessible to everyone. We’re big believers in consuming plenty of fresh, organically-grown, whole-foods – full of energy & nourishment, and perfect for supporting a healthy, balanced lifestyle.

How does your service work?

We’re a meal delivery service with a healthy twist. Simply pick your plan online or choose from our A La Carte options. We source fresh, organic ingredients, transform them into healthy, delicious meals, and deliver them fresh to your home or workplace each week. All you need to do is reheat and eat whenever you’re ready!

Why choose Fresh N Lean?

We help you put healthy eating on autopilot – no more hassle with shopping, meal prep or calorie-counting. Instead, you get home-cooked meals that taste as great as they make you feel. Freshly made and delivered to your door.

Where are your meals prepared?

Our meals are freshly prepared in Moosic, PA.

How can I contact you?

For any inquiries, you can message customer service by visiting our contact page for chat, or drop us an email at hello@freshnlean.com. 

How does Fresh N Lean subscription work?

When you subscribe to one of our meal plans, Fresh N Lean is a weekly recurring subscription. Meal selection is available Tuesday from 12 pm PT until Friday at 11:59 pm PT. If meals are selected, billing starts 12-24 hours after the meals are selected for the following week’s delivery and before that billing occurs, you can make changes. If no meals are selected by Friday 11:59 pm PT, your next delivery will be chef-curated based on your meal plan and exclusions. Billing will occur on Saturday for chef-curated orders. Our cut-off to skip, modify, or cancel is Friday at 11:59 pm PT. If a request needs immediate attention, we have live chats available from 7 am – 5 pm PT daily.   

We will send you a box of freshly made meals the following Friday after you have been billed. Simply transfer them to your refrigerator after opening your package, reheat, and eat your food whenever you’re ready.  

*Some locations may receive their meals as early as Thursday.  

What are the different meal programs offered?

At Fresh N Lean, we currently offer seven different meal plans:

Protein+: Includes high-quality animal protein with every lunch/dinner meal, as well as organically-grown vegetables and whole grains.

Keto: Clean keto meals low on carbs and rich in proteins and nutritious fat.

Paleo: Consists of high-quality animal products and organically-grown vegetables, but no grains or legumes.

Mediterranean Diet: This meal plan is based on the Mediterranean diet and emphasizes whole foods, vegetables, fish, healthy fats, and fat-free dairy while limiting added sugars, highly processed foods, and refined carbs.

Whole30: Whole30 is designed to help reset your health by replacing inflammatory foods like sugars, grains, and saturated fats with fresh, organically-grown whole foods.

Plant-based: Rich in plant-based proteins, organically-grown vegetables, and whole grains.

Low-carb/low-cal plant-based: Contains one standard plant-based meal with grains and one without grains per day.

Can I choose the meals I want?

Yes. You now have the option to select your meals each week for your meal plan! Your selections are based on availability, the sooner you choose your meals the better. The window for meal selection begins Tuesdays at 12:00pm PT and ends Fridays at 11:59pm PT. If you forget to select your meals or choose not to, the order will be chef curated based on the meal plan you selected along with any exclusions/allergens listed on the account. Billing will occur on your account 12-24 hours after meal selection has been completed. 

How do I select my meals?

On the top right of your dashboard, click “Plans” and click on the “select meals” button on the active meal plan you want to start with. Once you confirm and save your meals selected, you will follow the same steps for any other active meal plans you have.  

You will need a separate tab open to view the nutritional information of each meal. Nutrition facts and ingredients for our meals can be found on the menu page of our website and click on the meal of interest. From here on the pop-up screen of the meal, a button labeled “Ingredients & More” is on the bottom right and you will find the inquired information. Our developers are working to improve this portion of the experience, so no second tab is needed for the near future).  

If you need immediate assistance selecting your meals, please send us a chat contact page 

How do I add my allergies to my order?

Of course, we do our best to accommodate any special allergy requests. Here’s how to make sure your meals are customized to fit your preferences.

STEP 1: Choose the specific meal plan you would like to enjoy.

STEP 2: Select the frequency of delivery (Breakfast, Lunch, Dinner and 5 or 7 days). On this page, you will see the “Price per meal and the Weekly Total”. Below the prices, you will see the “ALLERGIES/PREFERENCES” drop-down arrow. You can now choose the specific exclusions (up to 3) and allergens (Sesame, Tree Nut, Soy) and click continue.

STEP 3: This is where you can add additional snacks/meals. After you’ve chosen yours snacks or selected ‘none’, the system will take you to Step 4.

STEP 4: At plan summary you can verify your chosen meal plan, frequency, exclusions, and price.

Do you offer bi-weekly subscriptions?

Our standard delivery is weekly, but we can adjust your delivery to follow a bi-weekly, tri-weekly, or even quad-weekly schedule if you email hello@freshnlean.com, or drop us a chat contact page for immediate assistance. 

Can I order only for the days I want?

Unfortunately, we do not currently offer the option to order meals for specific days. As our meals are scratch-made, we deliver for a full week, but you’re more than welcome to enjoy them whenever you like!

What if I only want lunch?

To order just lunch meals for the week, you can choose your desired plan and then deselect the ‘breakfast’ and ‘dinner’ options during step 2 of the order process.

How do I order a one-time/single delivery?

When you order a meal plan, please note that you are signing up for weekly deliveries and charges. However, if you want a one-time delivery, you can reach us at email hello@freshnlean.com, or chat contact page at the time of order and we can schedule a cancelation to your subscription after the first week of delivery. If you already have subscribed, you can also login and skip up to three weeks at a time in the dashboard 

*If you have been billed for an order, you will need to contact us at one of the above methods and a Customer Experience agent will be happy to see if we can stop the order before it has left our facility. 

As a subscriber, how do I skip a week of meals or change my meal plan?

Log into your dashboard to skip an order that has not been billed for. You are able to manually skip three weeks in advance. You must select skip for each order you want skipped. If you need assistance skipping, please send us a chat for immediate assistance on our contact page.  

*If you have been billed for an order, you will need to contact us at one of the above methods and a Customer Experience agent will be happy to see if we can stop the order before it has left our facility. 

Please note that we need to be notified and/or your manual changes, need to be sent before Friday 11:59pm PT to guarantee making the necessary changes for the following week’s delivery, scheduled for Friday. Requests that are after that deadline are not guaranteed, but our Customer Experience team will do their best to accommodate. 

How does A La Carte Work?

If you want to create your own subscription, you can check out our A La Carte menu. We offer various breakfasts/snacks, bulk meal items & sides, and a limited number of entrees. These meals are chef-curated within the meal plan selected. For instance, if you select a Paleo Salmon Entrée, the chef will select a meal from the menu that week from Paleo that includes salmon. We are unable to accommodate exclusions or allergens for A La Carte meals. We can include exclusions and allergens in the other meal plans we offer, and you only need 5 or more meals for us to ship out an order.  

Please note that all A La Carte items are based on availability and there is an $85 minimum for orders. 

How many people does each meal feed?

Each meal is designed to serve one individual, but feel free to share with your friends and family!

Do you have a children’s menu?

We do not currently have a menu specifically for children. However, our meals are open to all ages and many families enjoy our plans. When ordering, please be cautious about any allergies your child may have.

Can I include additional snacks and sides in my delivery?

Yes. In step 2 of the order process, there is a section at the bottom labeled ‘additional meals or snacks’ where you can easily add any extras to your order.

How do I purchase an e-gift card? How does it work?

  • Click ‘view plans’ on the top right of the home-page. At the bottom of the next page, you’ll find a link that says ‘gift cards’. Add the gift card(s) to your cart.
  • During the checkout process, you send the gift card directly to the recipient by entering their email address, or to your own email address (giving you the freedom to forward the gift card to the recipient whenever you like).
  • Once purchased, the gift card credit does not expire and can be redeemed towards meal plans and/or A La Carte orders through a phone call or email.

Where can I leave feedback on the meals I’ve received?

Send us a message through our chat on our contact page, or drop us an email at hello@freshnlean.com. 

How do I cancel my Fresh N Lean subscription?

Just need a short break? You can login and skip up to three weeks at a time in your customer dashboard 

If you’d like to cancel a meal plan, visit your customer dashboard, click “Plans”, then click “Edit” on the active meal plan you’d like to cancel. Scroll to the bottom of the page and there will be a button you will select, below the snacks, that reflects “cancel subscription”. 

*Please note, if you have been billed for an order, you will need to contact us before the Friday 11:59pm PT cutoff, through our chat on our contact page. A Customer Experience agent will be happy to see if we can cancel the order before it has left our facility.  

How does shipping & delivery work?

Once your order is processed, your meals are shipped via GLS or FedEx Air service. A tracking number will be automatically emailed to you and it will upload on the main page of your dashboard once the carrier scans it. 

Do you deliver to my area?

Yes. We deliver nationwide, anywhere in the U.S.

At this time, we do not deliver to P.O. boxes.

*Please note that there is a $40 shipping fee for Alaska and Hawaii.

When will my meals arrive?

Once you are billed, your meal plans are shipped via GLS or FedEx for the following Friday delivery, guaranteed by Saturday. You will be provided with a tracking number by email and in your dashboard ahead of time.  

If you wish to receive meals on Wednesday or Thursday, an extra charge will incur. Please reach out to our Customer Experience team on through our chat on our contact page or email hello@freshnlean.com if you are interested. To expedite an order, it must be applied before Friday 11:59pm PT. 

How do I know when my delivery is on the way?

Your meals will be shipped via GLS or FedEx Air service and a tracking number will be automatically emailed to you. You may check up on your meal delivery progress anytime. GLS has until the end of the day Friday to deliver. Guaranteed by Saturday. There is a ‘shipper release’ on all of our packages, so if you are not home at the time of delivery, the box will be left on your doorstep.

Does someone need to be present to receive the delivery?

Nope. The ‘shipper release’ means if you are not home at the time of delivery, the box will be left on your doorstep. If you have any special instructions for GLS or FedEx to access your delivery address, please be sure to include them in the ‘special instructions’ box on the order page. The special instructions field allows 34 characters including spaces. Whilst we have high-quality control standards during the preparation and packaging of our meals, we have no control over GLS or FedEx operations. 

What do I do after receiving my delivery?

Upon receiving your delivery, refrigerate your meal packs as soon as possible. They are safe in the box for 6-8 hours once delivered and during summertime 1-3 hours pending where you are located for extreme heat. You can freeze the meals, however, we recommend eating them fresh. If you do decide to freeze, letting your food thaw in your refrigerator for 36-48 hours before eating yields the best results. 

Can I hold my order or change the delivery address?

Yes, our Customer Experience Team can hold an order that hasn’t been fully processed! Because our containers are vacuum sealed, our dishes are great to travel with. If you need to change your delivery address, you can manually do so in your dashboard or reach out to our Customer Experience team through our chat contact page 

You can have delivery addresses, go to hotels and more, just be sure to include a shipping note with no more than 34 characters, spaces included, to assist the carrier. If you are manually changing your address in your dashboard, you will have to save the new address for all active subscriptions (meal plans), and it is set as your default shipping address before the deadline provided below. Click on “Account” on the top right of the main dashboard page, you will mid-way on the page “Shipping address”. Click “Edit” and input the new shipping address. Once saved, go to the next “active” meal plan and do the same on that same “account” page.  

Please note, for a change of address we do need to be notified before Friday 11:59pm PT for the following week’s delivery. This applies if you either want to suspend or receive your box at a different location. When you do suspend for a period, just let us know when you would like us to resume your deliveries. 

How do I cancel a delivery?

We can guarantee to cancel a newly billed order if the request is made before the Friday 11:59pm PT cutoff.  We cannot guarantee our Customer Experience team can stop and cancel an order after the Friday 11:59pm PT cutoff. Cancelling a subscription does not cancel an already billed order. If the order has fully processed and/or has left our facility, we will not be able to stop the delivery.  

Please contact us via chat on our contact page for immediate assistance. There is no obligation to continue service past any given delivery, however, you must either manually cancel your subscription in your customer dashboard (under “plans” -> edit for each active plan -> at the very end of page the cancellation button) or request via chat to cancel your subscription or we will continue delivering meals to you. 

When will I be billed?

Fresh N Lean is a weekly recurring subscription. Meal selection is available Tuesday from 12 pm PT until Friday at 11:59 pm PT. If meals are selected, billing starts 12-24 hours after the meals are selected for the following week’s delivery and before that billing occurs, you can make changes. If no meals are selected by Friday 11:59 pm PT, your next delivery will be chef-curated based on your meal plan and exclusions; billing will occur Saturday. Our cut-off to skip, modify, or cancel is Friday at 11:59 pm PT. If a request needs immediate attention, we have live chats available from 7 am – 5 pm PT daily. 

Can I view my order online?

Within the dashboard, you can view details (payment & date of billing) for an order, but for specific meals selected, you must contact us via chat contact page or email at hello@freshnlean.com and we will be happy to provide the information. 

How much time do I have before delivery to adjust or cancel my order?

We make our meals completely from scratch each week and do our best to accommodate your needs. Order modification and cancellation requests must be placed before the Friday 11:59 pm PT cutoff to be applied to the following week’s delivery. Requests made after that deadline will be applied to the next following week’s delivery. 

Will I get a refund if I'm not satisfied with my order?

Refunds are not guaranteed and are based on a case-by-case basis. For immediate assistance, send us a chat contact page if you are not satisfied and we will do our best to accommodate you! 

What do I do when I receive my meals?

Upon receiving your delivery, refrigerate your meal packs as soon as possible. They are safe in the box for 6-8 hours once delivered and during summertime 1-3 hours pending where you are located for extreme heat. You can freeze the meals which will extend their shelf-life up to 6-8 weeks, however, we recommend eating them fresh. If you do decide to freeze, letting your food thaw in your refrigerator for 36-48 hours before eating yields the best results. 

Do my meals require any preparation before I can eat them?

Our goal is to take the hassle out of healthy eating, so all you have to do is heat and eat. After peeling off the label, simply puncture a few holes on the plastic film, and microwave your meal for 2-3 minutes. You can also reheat your food on the stove or in the oven if you prefer.

Do I have to add any extra ingredients to my meals?

Everything we make is all-inclusive except for the breakfast granola, for which we suggest adding fresh fruit, and/or organically-sourced, unsweetened plant-based milk (almond, soy, rice, hemp, oat etc). However, you’re more than welcome to add any additional ingredients/seasonings to customize any meal!

How do the meals stay fresh during shipping?

Thanks to our vacuumed sealed trays, meals typically stay fresh up to 7-10 days post-delivery, once stored in the refrigerator. You can extend the shelf life 6-8 weeks if stored in the freezer.

How long will my food stay fresh?

Thanks to our vacuumed sealed trays, meals typically stay fresh up to 7-10 days post delivery, once stored in the refrigerator. You can extend the shelf life 6-8 weeks if stored in the freezer.

How are the meals packaged?

Our meals are vacuum-sealed in BPA-free, recyclable trays. The plastic seals are also recyclable. The trays are delivered in insulated cardboard boxes with ice packs to keep them at safe temperatures.

What should I do with my box after my delivery?

Sustainability is something we’re passionate about, so we’d love it if you could recycle our packaging after use! The box is cardboard and can be recycled along with the plastic trays and seal. For the ice gel packs, you can follow the manufacturers instructions on their website (logo on gel packs). Do NOT pour the gel down a sink or drain. Simply pouring its content on concrete will suffice for it dry naturally and the pack itself can be recycled.  The padding/insulation is biodegradable. 

Where can I find nutritional information about your meals?

Nutrition facts and ingredients for our meals can be found on the menu page of our website and click on the meal of interest. From here on the pop-up screen of the meal, a button labeled “Ingredients & More” is on the bottom right and you will find the inquired information. We also include labels attached to the back side of our meal trays. 

What kinds of ingredients do you use?

We source locally-grown, whole-food, nutrient-dense, organic ingredients. All our meals are GMO free and we offer dairy-free, gluten-free, and soy-free options. In our plans containing animal products, you’ll find grass-fed meat, free-range poultry, and sustainable fish – all antibiotic and hormone-free.

The compassionate treatment and welfare of farmed animals are very important to us at Fresh N Lean. We partner with suppliers who are equally committed to ensuring farm animals have a humane life. That is why we are committing to source all of our eggs with a certification recognized by the ASPCA® Shop With Your Heart program by 2021.

Are your meals certified organic?

We use organic products when high quality raw materials are available and retain the flexibility to use conventional ingredients when the organic raw materials do not meet our quality standards. In food manufacturing each menu item must be certified individually, this process can be time consuming and defer from our ability to quickly innovate and update our menus. We are currently working on certifying certain menu items that are consistently made with 95% + organic raw materials year-round.

Do you use processed foods or artificial ingredients?

We never use processed or artificial ingredients, and everything is non-GMO.

Do you use any canned vegetables?

We only use fresh vegetables in all of your meals. Where it makes the most sense we use organic products. For example, all of the “Dirty Dozen” ingredients in your meals are organic. Generally, for the “Clean 15” we use conventional however, ingredients like cauliflower are sourced from organic farms.

Any ingredients that fall in between these two categories such as squash and eggplant are usually and frequently organic as well.

How are the meals prepared? Is anything fried?

Every meal is made from scratch, just like you would prepare in your own home (only in much larger portions). None of our food is fried – our professional chefs typically bake or steam ingredients to maximize nutrient availability (and taste).

What types oils do you cook with?

We cook with Olive oil, Coconut oil, Avocado oil, and Walnut oil. The Keto meal plan only uses Avocado oil and Walnut oil to assist with healthy fat intake. We do not cook with Extra Virgin Olive oil. We do not use Canola oil in our recipes; however, it is present in the Beyond Patties that are used in our Standard Vegan meal plan.

Do you cook with any alcohols?

We don’t. None of our meals are made with any alcohol.

Is the meat you use organic?

We strive to use the best ingredients available while also supporting sustainability. Here’s more information about the quality of meat we use.

Beef: We use grass-fed beef which is by definition humane and never confined to a feedlot.

Chicken: All of our chicken is Raised Without Antibiotics including our chicken sausage. The only exception is chicken breast for our bulk shredded chicken. Our goal is to source chicken as sustainable and humanely as possible which is why we’ve partnered with Animal Equality on the Better Chicken Commitment.

Elk & Venison: Any meals featuring Elk or Venison are grass-fed and pasture-raised.

Is your seafood wild-caught? Where is it sourced from?

We only use shrimp and seafood that’s been certified by the Marine Stewardship Council for wild caught species and Aquaculture Stewardship Council for socially and environmentally farm-raised seafood.

Any seafood that has been farm-raised is only sourced from sea farms held to stringent standards.

How do you avoid cross-contamination for specific dietary needs?

To avoid cross-contamination we use a variety of food safety HACCP programs, allergen controls, and processes like preparing Vegan meals on separate shifts than other meal plans.

Do I need to take any supplements?

Our meals provide a wide variety of nutrients and are dietician-approved, but you may still need to supplement or eat additional food in order to reach the nutrient daily recommendations. We recommend adding our almonds and sesame chips (on our A La Carte menu) to your meal plan to cover most of those nutrients.

If you are on a plant-based meal plan, we recommend taking Omega 3’s DHA & EPA, Vitamin B12, Iodine, and Vitamin D to cover common deficiencies seen on a vegan diet. For women on all meal plans, an iron supplement may also be helpful (depending on what else you choose to eat).

What is the nutritional breakdown of your food?

The macronutrient breakdown varies between plans and individual meals, however, you can always count on getting a variety of whole foods. We use ingredients that are nutrient-dense and fiber-rich, nourishing your body and helping you feel fuller for longer. That means plenty of vegetables, and then a range of whole grains, pulses, and lean animal protein (depending on which plan you select).

I’m very active - will I get enough protein?

Our meal plans are designed to provide enough protein for the average individual. However, if you are very active, we recommend the Protein+ plan which provides higher amounts of lean animal protein and energizing complex-carbs. Regardless of your meal plan choice, if you want to add additional protein or sides, you can always visit our A La Carte menu to fit your needs.

Will your meals help me lose weight?

Weight loss is not guaranteed with our plans, but many of our customers report great results. Since our meals are fiber-rich and nutritious, they help you feel fuller for longer and can potentially reduce the urge to snack – great news for anyone attempting to lose weight.

What if I'm still hungry?

If you’re still hungry after eating one of our meals, we recommend eating a side salad, a piece of fruit, or one of our snacks. We offer delicious granola and a variety of almonds on our A La Carte menu, as well as a variety of vegetable, whole grain, and lean meat sides.

Are your meals low sodium?

Most of our meals are considered lower sodium than the average meal and other meal prep companies, but sodium may vary per meal. That said, eating three meals a day from any of our meal plans provides less than 2,300 mg of sodium, which is within the general recommendation for an average 2,000 calorie diet.

The majority of our dishes can be considered lower sodium compared to average meals and other meal prep services. However, it’s important to note that the sodium content can fluctuate slightly depending on the specific meal. Even so, consuming three meals daily from any of our meal plans provides less than 2,300 mg of sodium, aligning within the generally recommended amount for a standard 2,000 calorie diet.

Do you use any refined sugars?

We avoid using overly processed sugars in our meals, but sometimes add small amounts of unrefined sweeteners (such as maple syrup) to breakfasts and sauces.

Are your meals paleo, gluten-free, dairy-free or vegan?

Two of our meal plans (Vegan, Vegan low-carb) are fully vegan, and our Paleo plan is also dairy-free. The exceptions to our dairy-free rule are the Protein Plus, Keto, Mediterranean Diet, and Whole 30 meal plans. Most of our meals are gluten-free, so if you want to follow a gluten-free diet you can select it as a preferences under ‘allergens’ in your dashboard.

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